The doorman must manage several tasks simultaneously while providing a high level of customer service. They are responsible for managing the flow of people and visitors within the building. Their primary function is to ensure the smooth operation of the main entrance and to facilitate the residents' experience by acting as a point of contact and liaison. The doorman must demonstrate discretion, politeness, courtesy, and a warm welcome.

 

His appearance and demeanor must be impeccable at all times. His workstation must remain clean, organized, and tidy. The doorman must remain attentive to what is happening inside and around the building, in order to report any unusual situations to the responsible parties.

 

Most of the time (approximately 80%), he monitors the screens and ensures that everything is running smoothly in the common areas (elevators, access points, corridors, and common areas). He also ensures that everyone complies with the building's rules and can respectfully remind people of the guidelines when necessary.

 

The Porter is responsible for welcoming residents, guests, contractors and emergency services (police, firefighters, paramedics, etc.).

 

In case of a problem (fire alarm, water damage, incident, etc.), the Doorman applies the established procedures, immediately notifies the responsible parties (superintendent/manager) and, if the situation requires it, calls 911. The Doorman is not a security guard and does not have to intervene physically.

 

Finally, the Doorman is a resource person who works in collaboration with the building superintendent, maintenance staff, manager and administration to ensure efficient service and smooth coordination of interventions.